Terms and privacy

Terms and conditions

Last updated 2 July 2026

These terms govern your use of Farewell, a service provided by Ekklesia Systems (“we”, “us”, “our”) of Accra, Ghana. By creating an account, publishing a page, sending a condolence, RSVP or donation, or otherwise using Farewell, you agree to these terms. If you do not agree, please do not use the service.

1. The service

Farewell lets you create memorial and funeral pages (“pages”) with details such as the funeral programme, obituary, photographs, livestream links, a book of condolences, RSVP and donations, and share them by link or QR code.

2. Your account

• You must be at least 18 years old and give accurate information when you register.
• You are responsible for keeping your login details safe and for everything done under your account, including by co-editors and staff you invite.
• Tell us straight away at info@ekklesiasys.com if you think your account has been used without your permission.

3. Creating pages

• You confirm that you are a family member of the person being remembered, or are acting with the family's permission (for example as their church, mortuary or funeral home).
• You keep ownership of the words, photographs and other content you upload. You give us a licence to store, display, resize and share that content only so that we can run your page and the service.
• You must have the right to publish everything you upload, and it must not be false, defamatory, hateful, obscene, illegal or an invasion of anyone's privacy.
• You are responsible for moderating condolences and messages on your page. We may remove content or suspend pages that break these terms or the law, or when we receive a valid complaint.

4. Packages and payment

• The Remembrance package is free. Paid packages and their prices, features, limits and how long a page stays online are described on our pricing section at the time you buy.
• Package fees are one-off unless stated otherwise and are non-refundable once a page has been published, except where the law requires a refund or we fail to provide the service you paid for.
• When a page reaches the end of its online period, we may take it offline. You can ask us to extend it or to give you a copy of your content before then.

5. Donations

• Before donations can be switched on for a new page, the family must upload the death certificate of the person being remembered. Farewell checks it, and donations stay off until we approve it. We do this to prevent scams and fraud, and we may decline a certificate we cannot verify or ask for further proof.
• Donations are processed by our licensed payment partners, MojoPay and Paystack, by mobile money, card or bank transfer. The terms of the partner handling a payment also apply to it.
• Farewell is not a bank or a charity. We facilitate donations from mourners to the family and do not hold them as our own.
• A platform fee and payment-processing charges are deducted from each donation. The rates that apply to your package are shown in your account before you switch donations on.
• Settlement is normally made to the family's registered mobile money or bank account one working day after a donation is received. Delays can happen because of public holidays, checks by our payment partners or incorrect account details.
• The page owner must give correct payout details and is responsible for how the family uses the money received, including any tax obligations.
• Donations are voluntary and are generally not refundable. If a payment was made in error or fraudulently, contact us and we will work with our payment partner to investigate.
• We may pause donations or settlement on a page where we suspect fraud, misrepresentation or a dispute about who should receive the funds.

6. Mourners and visitors

When you sign the book of condolences, RSVP or give, you agree that your name and message may be shown on the page and that your details will be shared with the family who manages it, as described in our privacy policy.

7. Custom web addresses

If you connect your own domain name, you remain responsible for registering and renewing it. We are not liable if a domain expires or is set up incorrectly outside Farewell.

8. Acceptable use

You must not use Farewell to impersonate anyone, raise money under false pretences, send spam, upload malware, scrape the service, or try to access accounts or data that are not yours.

9. Availability and changes

We work hard to keep Farewell available and your content safe, but we cannot promise the service will always be uninterrupted or error-free. We may improve or change features over time. If we make a material change to these terms, we will update the date above and, where appropriate, let account holders know by email.

10. Liability

To the extent the law allows, Farewell is provided “as is”, and we are not liable for indirect or consequential losses, or for content posted by users. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Ending your use

You may delete your pages or close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms. Any donations already received will be settled according to section 5 unless we are prevented by law or a fraud investigation.

12. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute. We will always try first to resolve a concern with you directly and kindly.

Privacy policy

Last updated 2 July 2026

This policy explains what personal information Farewell collects, why, and the choices you have. Ekklesia Systems is the data controller for account information. The family or organisation that manages a page decides what is published on it and receives the condolences, RSVPs and donation records sent to it. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

Information we collect

• Account holders: your name, email address and password (stored only as a secure hash). If you sign in with Google, we receive your name, email address and Google account identifier.
• Page content: the details, photographs, programmes and other material you add about the person being remembered and the funeral, including contact people you list.
• Payout details: the mobile money or bank account the family chooses for settlement.
• Death certificates: the certificate a family uploads so that we can verify a page before donations are switched on.
• Condolences and RSVPs: the name, message and, for RSVPs, the phone number or email and attendance a visitor chooses to give.
• Donations: the donor's name, amount, payment method, any email or phone number given for a receipt, and the mobile number or bank reference needed to complete the payment. Card details are entered with and processed by our payment partners, MojoPay and Paystack; we never see or store full card numbers.
• Contact form: the name, email address, optional phone number and message you send us, which reach our team by email so we can reply.
• Usage: daily totals of page views and button clicks for each page, to produce reports. These are counts only and are not linked to individual visitors.

How we use it

• to provide your account and publish and run your pages;
• to verify death certificates, process donations, prevent fraud and settle funds to the family;
• to send service emails, such as donation and RSVP notices, invitations to co-edit and domain set-up messages;
• to give page owners reports on their page;
• to provide support, keep the service secure and meet our legal obligations.

We do not sell personal information, and we do not use it for third-party advertising.

Who we share it with

• The page's family or organisation, who can see condolences, RSVPs and donation records for their page.
• Visitors to a page, who can see what the page owner publishes and condolences shown on it.
• Service providers who help us run Farewell: MojoPay and Paystack for payments, our hosting, email and SMS providers, and Google if you choose Google sign-in. They may only use the information to provide their service to us.
• Authorities, where the law requires it or to protect people from fraud or harm.

Cookies

Farewell uses only essential cookies: a session cookie to keep you signed in while you browse, a security token to protect forms, and, when you log in, a “remember me” cookie that keeps you signed in on that device for up to six months. Logging out removes it. We do not use advertising or third-party tracking cookies.

How long we keep it

Death certificates are stored privately, can only be opened by the Farewell team, and are deleted when the page is deleted, unless the law or a fraud investigation requires us to keep them longer. Account information is kept while your account is open. Page content, condolences and RSVPs are kept while the page exists and are deleted when the page is deleted. Donation and settlement records are kept for as long as financial and anti-fraud laws require, even after a page is removed.

Security

Passwords are hashed, connections are encrypted with HTTPS, “remember me” tokens are stored only in hashed form, and access to personal information is limited to people who need it to run the service.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Account holders can edit most details directly in their account. If you have left a condolence or RSVP and want it removed, you can ask the family or contact us. You may also complain to the Data Protection Commission of Ghana.

Children

Farewell accounts are for adults. Pages may include photographs of children shared by their families; please contact us if you would like an image removed.

Contact us

For any question about these terms or your privacy, please send us a message or use the details below.